We are here for you 7 days a week, Monday to Sunday. Please call us during business hours to schedule an appointment or book online. You can book into the Doctor of your choice at the first available appointment. If your need is urgent, please tell the receptionist who will arrange a Doctor to fit you in. We can get extremely busy, so if you cannot keep an appointment, please call and advise reception as soon as possible, so we can give it to someone else. We prefer all patients to make appointments if possible. Every effort will be made to accommodate your preferred time. If you have a complex problem or required more than two people to be seen by the Doctor, please inform us so that adequate time can be allocated. Emergencies will always be given priority.

Cancellation
We understand that from time to time that emergencies may occur or things come up and are out of your control. We would appreciate you letting us know at your earliest if you need to cancel your appointment at least 2 hours prior to your GP appointment must be provided.

Failure in letting us know, may result in you occurring a cancellation fee of $40. We thank you for your understanding in this matter.

GP-Telehealth | Phone Consultation
All our doctors can do consultations over the phone or via Video Conferencing.
Please book in HotDoc or call our reception to find out if you need a phone/ video
appointment.

Walk-in Appointments
Our clinic accepts walk-in, and you will be triaged by the reception.

Electronic Communication

Email: Our practice does not communicate with patients via email unless for an
emergency purpose. Patients need to establish the correct identity and complete an
email communication consent form.

SMS: We use HotDoc for our online appointment booking, and for automated SMS
communication to send appointment reminders, clinical reminders, payment
requests, and health campaigns.

A follow-up appointment is needed to receive any results.
For the continuing management of our patient’s health, we utilize a systematic reminder system to provide health promotion, preventative care, and early detection of disease.
This practice regularly sends out reminder and recall letters for immunisations, pap smears and any abnormal results. If you do not wish to participate please notify our doctors or reception staff so documentation of this will be made in your file.

Your medical records are a confidential document. It is the policy of this practice to always maintain the security of personal health information and to ensure that this information is only available to authorized members of staff. We abide by the 10 National Privacy Principles available at: https://www.privacy.gov.au
Your confidentiality and personnel records will be always respected and treated with the greatest of care. However, it helps the reception staff if you can indicate if your problem is urgent. You do not need to give any details of your problem. You can obtain a copy of our complete policy from the receptionist.

An appointment must be made to see a doctor when you require prescriptions and referrals.

Continual referrals can only be requested during the consultation with your doctor. All referrals must be written before you see the specialist. It is illegal for any doctor to
write a referral after the specialist has seen you.

Repeat prescriptions/ referrals will not be done without an appointment, unless by special arrangement with your regular GP, all patients on regular medication are required to be monitored by a doctor.

Out-of-pocket cost: When you doctor provides you the referral to another health care provider (Third-party referrals), please be aware that most of the healthcare providers have an out-of-pocket cost (GAP fee) which your doctor can advise you during the consultation. You can also directly contact the third party to inquire about the fees.

It is extremely important our clinic has access to your current medical/personal history. Please approach staff at reception where you will be given an update form to complete.

The clinic has access to The Doctor’s Priority Line at the Translating & Interpreting Service, also known as TIS National, which provides immediate telephone interpreting assistance 24 hours a day, seven days a week, from a pool of over 1750 interpreters with access to a wide range of languages.

Only Emergency phone calls will be put through to the doctor on duty. Our doctor's prefer not to consult over the phone. Please come into the clinic if possible.

Please make an appointment with your Doctor to obtain your results. Results can not be obtained over the phone due to confidentiality.